Travel website Tnooz and the European Travel Commission recently ran an article with a laundry list of social media recommendations for travel destinations. They scored the top travel locations and found that, in aggregate, they stink at social media. This is surprising since most people love to holiday in exotic and exciting locations, have a … Continue reading 14 Social Recommendations for Travel Destinations
Empathy is the missing piece in your social business strategy. Learn how to use empathy to make it work.
Social Media has exploded in recent years. However the maturity and sophistication with which organizations engage with consumers through the social tools still leaves much to be desired. Executives see this in the lack of social media ROI. Marketers see this in the difficulty of converting fans and followers into advocates and customers. Social CRM … Continue reading Wish You Were Here – Social Consumer Engagement
CMSWire hosted a Twitter chat (tweetjam) today on the topic of how Social Businesses can and should engage Communities. The inputs, insights and interaction were lively. If you missed out on it, catch the stream capture here. If you want an awesome list of who to follow on twitter, check out this list of the … Continue reading Social Business Tweet Jam Recap & Participants